Delivery Information
Delivery Information
At FixPal, we act as a marketplace facilitator, connecting customers with trusted car repair shops, spare parts sellers, and service providers. While we ensure a seamless platform experience, all delivery operations and information management are the sole responsibility of the respective sellers and shops.
Delivery Policies
Shipping Methods:
Sellers on FixPal offer various shipping options tailored to their products and logistics capabilities. These methods may include standard delivery, express delivery, or local pickup. Shipping fees and estimated delivery times are determined and communicated by each seller during the checkout process.
Order Processing:
Sellers are responsible for processing orders promptly and ensuring the accuracy of order details. Estimated shipping and delivery timelines are provided by the seller and may vary depending on product availability, location, and shipping method chosen.
Tracking Information:
Sellers are required to provide tracking information (if available) once the order has been dispatched. Customers should contact the seller directly for updates or clarifications regarding tracking or shipment status.
Shipping Methods:
Sellers on FixPal offer various shipping options tailored to their products and logistics capabilities. These methods may include standard delivery, express delivery, or local pickup. Shipping fees and estimated delivery times are determined and communicated by each seller during the checkout process.
Order Processing:
Sellers are responsible for processing orders promptly and ensuring the accuracy of order details. Estimated shipping and delivery timelines are provided by the seller and may vary depending on product availability, location, and shipping method chosen.
Tracking Information:
Sellers are required to provide tracking information (if available) once the order has been dispatched. Customers should contact the seller directly for updates or clarifications regarding tracking or shipment status.
Legal Responsibilities
Seller Accountability:
FixPal does not take responsibility for the shipping or delivery of products. All sellers are independently responsible for ensuring timely and accurate delivery as per their communicated policies. Any disputes related to delivery, such as delays, damages, or lost items, must be resolved directly with the seller.
Liability for Loss or Damage:
The seller assumes full responsibility for ensuring that products are shipped securely and in good condition. In case of damage or loss during transit, the customer should file a claim directly with the seller or the shipping provider used.
Compliance with Regulations:
Sellers must comply with all applicable shipping and delivery regulations, including product packaging, transportation laws, and export/import requirements. FixPal is not liable for any legal disputes arising from non-compliance by the seller.
Seller Accountability:
FixPal does not take responsibility for the shipping or delivery of products. All sellers are independently responsible for ensuring timely and accurate delivery as per their communicated policies. Any disputes related to delivery, such as delays, damages, or lost items, must be resolved directly with the seller.
Liability for Loss or Damage:
The seller assumes full responsibility for ensuring that products are shipped securely and in good condition. In case of damage or loss during transit, the customer should file a claim directly with the seller or the shipping provider used.
Compliance with Regulations:
Sellers must comply with all applicable shipping and delivery regulations, including product packaging, transportation laws, and export/import requirements. FixPal is not liable for any legal disputes arising from non-compliance by the seller.
Contacting Sellers
For any inquiries related to delivery, customers are encouraged to use the messaging system on FixPal to directly communicate with the respective seller. This ensures efficient and transparent communication regarding your order.
By purchasing on FixPal, you acknowledge and agree to the delivery terms and conditions set forth by individual sellers. FixPal does not guarantee or assume liability for delivery operations, as these remain under the purview of the sellers managing their shops.
We appreciate your understanding and cooperation in making FixPal a trusted marketplace for automotive needs.